Return policy

Timeframe for Returns:
We maintain a 30-day return window from your purchase date. After this period expires, we're unable to accept returns or process exchanges.

Return Eligibility Requirements:
For an item to qualify for return:

  • Must be in its original packaging with all tags attached

  • Must include valid proof of purchase (receipt or order confirmation)

  • Cannot be a gift card (all gift card sales are final)

The Return Process:

  1. Our team carefully inspects all returned items

  2. You'll receive email notification when we process your return

  3. We'll communicate approval/denial of your refund via email

  4. Approved refunds are issued to your original payment method

  5. Please allow 3-5 business days for the refund to reflect in your account

Important Notes About Refunds:

  • Return shipping costs are the customer's responsibility

  • These shipping fees are non-refundable

  • We deduct return shipping costs from any approved refunds

  • Processing times vary by financial institution

Missing Refund? Follow These Steps:

  1. Verify with your bank (transactions may take 5-7 days to post)

  2. Check with your credit card company

  3. Contact your payment provider

  4. If unresolved after 7 business days, email [email protected]
    Exchange Policy:

We honor exchanges only for:

  • Defective merchandise

  • Damaged during shipping
    To initiate an exchange:

  1. Email [email protected]

  2. Ship item to our facility:
    250 N Pawnee Rd, Scott City, KS 67871 US

Shipping Information:

  • Exchange delivery times vary by location

  • We recommend using trackable shipping methods

  • The company isn't responsible for return shipments until received

Final Considerations:

  • No returns accepted beyond 30 days

  • Original packaging required for all returns

  • Refund amounts exclude original shipping costs

  • Damaged items must be reported within 7 days of delivery